An excellent software system must be supported by equally excellent resources. Jaix delivers excellence with its experienced and practical team of experts and specialist cloud services. Our software is highly integrated and likewise the resources that underpin the system are highly specialised. You can rest assured that as the years go by, the services are available to you just as they were on day 1.
It is critical to have the confidence that a Support Team is there for you. At Jaix, real people are readily available at the support desk to acknowledge your request and escalate to appropriate resources if need be. For efficiency and management of priorities, we recommend using our support desk email however telephone calls are preferred when a query is urgent or critical.
Jaix logging system provides you with monthly usage reports summarised by user and application giving you the tools to minimise cost and maximise the benefit of your support enquiries.
Jaix has adopted the principle that its support services are as important as a sale.
We manage you data integrity, security and access.
With many years of experience and data bank facilities second to none, rest assured.
Jaix network engineers and support personnel provide a 24/7 help desk to support your business hour on hour, day on day … year on year.
Network Licensing and server updates, call out fees and frustrations are all a thing of the past. A single monthly and fixed fee structure allows accuracy with budgeting and no hidden surprises.
Since Jaix personnel understand the software AND the network, efficiencies are maximised and a seamless service results giving you the time to focus on your core business.
The Jaix Training Program underpins the success of Go Live. On site visits, remote desk top sharing and telephone are all utilised in line with the Implementation Plan to train and support your nominated personnel. Comprehensive and user friendly manuals provide invaluable reinforcement to the more formal training sessions to assist you to setup and configure the Jaix applications to your requirements with ease.
It is common that implementation is staged with the take up of applications according to your business’s priorities. Often this staging process has proven to provide reassurance to staff that the transition to a new system will be manageable and stresses are minimised.
The industry knowledge of the Jaix personnel you meet will both inspire you and provide the assurances that you are fully supported both short and long term. Your Jaix Account Manager will ensure you have a constant contact – with you throughout the journey and always in touch with your specific environment.
Jaix recognises the challenges faced to migrate - whether from copious manual systems, from existing broad based or vertical software systems. Initial business analysis processes ensure the data migration possibilities are maximised to minimise manual entry and therefore eliminating unexpected surprises post sale and leading to Go Live day.
The implementation plan and milestones are based on discussions with your nominated key personnel and are agreed to considering your staff’s day to day work load to minimise disruption.
Jaix proactively directs the appropriately experienced key resources to assist your team at varying levels of the consultative and implementation process providing the support and confidence factors essential for a successful migration project.