Eclipse Director Eddie Camilleri said the greatest benefit of the Jaix MetroLink software was its stability. “Prior to Jaix, all my focus was on making sure our previous courier management system was operating properly,” he said. “Now I can use that time to focus on the business and where we are heading, which is what I should be doing. From a management point of view, Jaix has allowed us to focus on the business rather than putting out fires.”
Eclipse Couriers is an Australian company with a fleet of vehicles operating in metropolitan Sydney, Melbourne and Brisbane. The company was established in 1997 with a fleet of less than 10 vehicles. Today, Eclipse has 75 vehicles in Sydney, 30 in Melbourne and 12 in Brisbane, with about 20 employees at its branches in the three cities. However, in mid 2010, Eclipse Couriers recognised that its crash-prone courier management system was holding back the company’s ability to grow. ”We consistently had system crashes, so there was a lot of downtime, especially with sending data to vehicles,” said Mr. Camilleri.
“Since our previous system was never stable, our client base did not want to use the web booking function because it would fall over halfway through booking a job. We used to get complaints all the time about clients being thrown off the system.” “We came across Jaix online. We went through a detailed evaluation to make sure it would fit our requirements, so it took more than 12 months before we made a decision to go with Jaix.”
“You don’t want to rush things when you undertake a change like this. We wanted to make sure everything was 100 per cent right when we moved.” As well as choosing the Jaix software to deliver its core business operations, including couriers and distribution, accounts and payroll and web-based customer self-service, Eclipse Couriers outsourced its entire network to Jaix, from the keyboard right through to the Cloud. Jaix delivers MetroLink as a 24×7 online service, with system availability, maintenance and backup guaranteed by Jaix Logistics Software.
After six months of planning the cutover, Eclipse Couriers replaced its former system with Jaix MetroLink over a single long weekend in October 2011. Mr Camilleri said Jaix MetroLink had delivered the stability, the booking and allocations tools, and the Electronic Data Interchange [EDI] capability that customers required. “We do a lot of work for freight forwarders and customs brokers, multinational companies for which EDI technology that updates their systems in real time is the norm,” he said.
Jaix provides all of the functionality that we require. The beauty of Jaix is their system is very stable, which is crucial in a time-sensitive industry such as ours. To be honest, I can’t think of any unplanned downtime since the Jaix system went live in October 2011. “The ease of booking online with Jaix allowed us to increase Web bookings by 30-40 per cent. At the moment, 42 per cent of all orders we receive are via the Web. That gives our staff more time to focus on customer service rather than just taking telephone bookings. With Jaix, I can see quickly and easily how many Web bookings we’ve received. Just seeing the numbers clearly has delivered us some gains.”
“Also Jaix contains a GPS component that lets our customers see where their delivery is from our website. Jaix has streamlined everything, from the web booking and communicating with the driver via PDAs to the deliveries, customer self-service and reporting.” Mr. Camilleri said what stood out about Jaix was the company’s willingness to listen and to make its software fit the Eclipse business. “I’d have no hesitation whatsoever in recommending Jaix,” he said
“Dealing with Jaix has been a pleasure.”
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